Application Support Engineer

Komgo is the leading software development and technology services company transforming the trade finance industry.

Our innovative solutions empower Treasury, Credit, and Trade Finance teams, streamlining communications and strengthening operational capacity for over 10,000 enterprise users worldwide.

From our Swiss roots we’ve expanded to key international locations including Singapore, Geneva, Paris, London, Toronto and Miami, where we’re trusted by a diverse customer base which includes more than 200 multi-national companies and global trade banks.

Together we’re building a trusted, transparent, and automated global trade execution environment, where financing is quick and easily accessible.

Approximately USD1bn in transaction value flows through the Komgo Network each day.

Would you like to join us in shaping the future of trade services? Komgo is actively searching for an Application Support Engineer / Customer Success Engineer to strengthen our Agile team.

We are looking for a permanent fulfillment (100%) of this position in Paris or London.

Responsibilities :

Request and Incident Management :

• Provides support to end-users on how to use our applications.
• Supports our customers when they raise an incident and escalate to L3 when help is needed.
• Reading code (JavaScript and Java) to perform basic investigation and debugging of problems.
• Diagnoses issues and establishes their root cause.
• Communicate progress and problems to customers.
• Initiates task force over critical incidents.
• Documents support procedures.

System Monitoring :

• Deploy, maintain, document the platform monitoring, including dashboards and alarms.
• Write scripts and programs to gather data for monitoring and analysis of problems.
• Proactively monitor all the Komgo components.
• Work with OPS Lead and DevOps Engineers to make sure everything is properly monitored and enhance it if need be.

Maintenance and enhancements :

Participates to release cycles for functional validation on staging / preproduction and

production environments.

• Review release and coordinate around deployment / post release checks.
• Communicates release notes.

Continuous Service Level improvement :

• Actively seeks reduction of dependency on manual interventions by ops staff.
• Schedule and run the Disaster Recovery Plan periodically.
• Propose improvements of the Komgo software with regards to error handling, deployment issues, etc.

Skills and Qualifications :

• B.Sc. or MSc in Computer Science, Software Engineering or related field.
• Ability to communicate with technical and business teams (at all levels).
• Good knowledge of administration, monitoring and support tools (Zendesk, Grafana, Zenduty, etc.).
• Good documentation skills, fluent in tools like : Confluence, Jira, SharePoint.
• Good understanding of common operating systems (Windows, MacOS) and web browsers (Google Chrome, Internet Explorer, Safari, Firefox).
• Fluent in English and German and excellent communication skills.
• Team player, proactive, responsible, exemplary.
• Trade finance knowledge is a plus

Why Join Komgo?

At Komgo, we recognize that our employees are our greatest assets. By joining our team, you will have the opportunity to make a real impact on the growth of the company, and help to shape the future of an exciting industry.

You'll experience a genuine startup spirit where your knowledge and ideas are valued, and where you will have an opportunity to grow with the company.

We offer work flexibility and provide social benefits to support your well-being.

If you are interested in this opportunity, please forward your resume and motivation letter [email protected]

After the initial selection process, shortlisted candidates will be invited for an interview to explore how we can be a good fit for each other.

We look forward to learning about your motivation, drive, and ambition.