Bus Operations Apprentice

About BlaBlaCar

BlaBlaCar is the worlds leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices 30% working fully remotely.

Your Mission

We are looking for a Bus Operations Apprentice to join the Operations team (20 members) part of the Operated Buses department at BlaBlaCar. Its mission is to deliver the best travel experience to bus passengers.

As a Bus Operations Apprentice your role will be to monitor the operational performance of our bus partners and make sure the customer satisfaction is high. You will also prepare for the peak travel season which is the best time of the year to get your hands dirty and learn a lot about operations management within a dynamic and benevolent team. You will be reporting to the Bus Operations Manager Laetitia de Bouvier and working with a team of 4.

Each Spring / Summer BlaBlaCar extends and intensifies its bus network which involves a great deal of preparation. The Operations team is introduced after a partner has been found for the line and is then responsible to translate a business agreement on a given route into a fully operational line compliant with BlaBlaCar service quality standards.

You will support the team in ensuring that all lights are green for the line launch while also being in direct contact with a selection of bus partners who will operate new bus lines.

Your Responsibilities

• Analyze operational performance : support the team in the preparation of the department monthly meeting bus partner meetings or ad hoc reports : monitor customer satisfaction service quality indicators compliance of buses and captains with our standards and present results
• Support your Bus Partners portfolio in their operations and make sure it goes smoothly to ensure a high customer satisfaction
• Monitor the progress of the launch preparation : oversee all logistical and technical aspects of launching new BlaBlaCar bus line by synchronizing with the different teams in the business unit in order to ensure that all preparatory steps are well completed before the line launch run operational routines to follow up on progress of account managers actions share updated status and risks
• Onboard bus partners (operational account management) : discuss with partners on the structure & specificities of the line to be operated and identify possible challenges brief partners on BlaBlaCar processes make sure that all tasks they need to perform prior to the launch are completed and all questions are addressed
• Support your colleagues during safety audits for new Bus Partners (you might travel occasionally)
• Manage a project to improve the daily operations

Your Qualifications

Having an apprentice agreement from your school or university is mandatory. We wont be able to proceed with your application otherwise.

What we have to offer

Interested in joining the ride

Our hiring process lasts on average 25-30 days offers usually come within 48 hours.

Key Skills

Load & Unload,School Bus Driving,Employee Evaluation,Communication skills,Interviewing,Paratransit,Van Driver,Bus Driving,Commercial Driving,Driving,Human Resources,Motor Coach Experience

Employment Type : Trainee

Experience : years

Vacancy : 1