Key Account Manager

Who We Are :

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world.

We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged.

We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

At New Balance, We Got Now.

Purpose of Role

To drive brand and Business with Sporting Goods accounts.

To manage and deliver sales goals for defined Key Accounts.

To take responsibility for sales and margins for defined Key Accounts.

To build long term, sustainable relationships with Key Accounts.

Key Responsibilities

• Produce strategic plan for each Key Account.
• Build long term, sustainable relationships with Key Accounts and ensure multi level contact.
• Responsibility for Key Accounts’ sales and product forecasting - monthly and seasonally.
• Deliver sales targets.
• Develop action plans to achieve monthly / quarterly / annual goals and to rectify sales gaps.
• Work with Customer Services / Key Account Co-ordinator to maximise service levels.
• Provide structured monthly feedback on product to Marketing Department and Line Manager.
• Work closely with Finance / Credit Control to resolve payment issues.
• Effectively manage order book from sales order to on time delivery.
• Spend at least 65% of time with Key Accounts either directly presenting at the buying office or visiting stores and doing store checks.
• Work with Marketing Manager to develop specific budget co-op activities with targeted Key Accounts.

Key Contacts

• Internal Sales Team, Customer Services, Marketing, Product and Apparel, Supply Chain, Finance
• External Key Accounts (multi level)

Requirements skills, behaviours, training

• Graduate in Business Administration or other commercial background.
• At least 3 years practical experience as a Sales Representative or Field Agent in the Sport, Fashion or Consumer Goods Industry.
• Familiar with forecasts and sales planning.
• Good knowledge of the sports market and the requirements of Key Accounts.
• Excellent negotiation and communication skills.
• Analytical and conceptual skills.
• High affinity to the brand, interest in sports.
• Strong sales and customer orientation.
• Inspiring and convincing personality.
• Sensitive in handling Key Accounts and communicating with different levels.

Equal Opportunity Employer :

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment.

We are an equal opportunity employer and support a culture of diversity and inclusion.

If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.