[VO2 Force] - Salesforce Business Analyst

Descriptif du poste

Tech and Digital Consulting Company, VO2 Group is an independent international enterprise that unleashes the transformative power of technologies to propel major brands into an era of endless possibilities.

As the leading independent French group, established on equal terms, we operate from Paris, Lille, Montreal, Toronto, Shanghai, Casablanca, Jerusalem, and New York with over 700 consultants

As a global player in customer experience, we engage in everything from business and digital strategy, IT, and data to the design of web and mobile products, as well as the creation of tailor-made digital experiences.

We are the Growth Champion according to LES ECHOS for ESNs in 2023.

We have won the ESG WeImpact Happy at Work 2023 award.

VO2 GROUP, The Bright Side Of Tech.

Position

In collaboration with a Practice Manager or Engagement Manager, your objective is to contribute to brand development by leveraging your business and functional skills in Salesforce solutions to successfully execute high-value projects for our clients.

Key Responsibilities

Engage in pre-sales activities and participate in implementing projects that address our clients' digital transformation challenges.

Take full responsibility for the implementation process of the solution

Prepare scoping workshops.

Facilitate workshops to gather user requirements.

Draft functional specifications and requirements documents.

Configure and set up the solution.

Test the proposed solution and ensure the quality of deliverables.

Provide post-launch support (change management, training, application maintenance).

Lead the understanding, analysis, and modeling of business user needs and solution definition.

Take charge of the design (configuration and / or supervision) and quality of project deliverables.

Contribute to setting up platform performance and responsiveness tests to ensure optimal user experience and adoption efficiency.

Assist the client in developing the Solution Roadmap and anticipate future project iterations.

Master process builders and flows to challenge development teams and ensure adherence to deployment best practices.

Be proactive, propose ideas, and present and defend recommendations.

Profile

You hold a Master's degree (BAC+5) and have at least 2 years of successful and significant experience in implementing Salesforce solutions.

You understand the platform's limitations and ideally hold at least one Salesforce certification.

Your strong customer service orientation, initiative, ability to work in a team, and comprehensive project management vision will be assets for success in this role.

You excel in communication, active listening, and challenging teams, and you are proficient in both written and spoken English and French.

Confident with clients, you can articulate your viewpoints and challenge stakeholders to guide them towards the best solutions for their needs.