Customer Care Representative

The all-in-one Blended Learning platform!

Rise Up enables companies to create and manage 100% of their training. E-learning, face-to-face training and mobile learning come together naturally on a single, multilingual platform.

Join the multicultural team of a fast-growing company!

We are a dynamic and fast-growing startup in the HRTech industry, specializing in the development of Rise Up, a Learning Management System.

Our platform revolutionizes the way organizations manage their training and development programs, with a strong emphasis on blended learning.

With pillars such as personalization of learning and learning in the flow of work, Rise Up empowers our clients to deliver highly effective and engaging learning experiences.

What Will Rise Up Offer You?

Immerse yourself in the heart of innovation with Rise Up's Blended Learning Platform. Your journey here is more than a job it's a chance to shape the future and contribute to a dynamic company.

Our remote-friendly environment fosters work-life balance, while our competitive salary and benefits, including Alan Health Care insurance and Swile meal tickets, reflect our commitment to your well-being.

As part of our inclusive and collaborative team, you'll experience a narrative of growth and celebration. Fuel your creativity at our unlimited snack bar, engage in team-building activities in Paris, and participate in international conferences as we expand globally.

Choose Rise Up for a career that's both impactful and fulfilling, where every day is an opportunity to make a difference.

About the Role :

As a Customer Care Representative, you will be the first point of contact for our

customers, delivering outstanding customer service. You will handle customer

inquiries, provide product and service information, resolve issues, and ensure

customer satisfaction.

Customer Support & Communication :

• Respond to customer inquiries via email and chat.
• Provide accurate, valid, and complete information by using the right

methods / tools.

Handle customer complaints, provide appropriate solutions and

alternatives within the time limits; follow up to ensure resolution.

• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers, including providing

personalised support and follow-up.

Knowledge management :

Help ensuring that both the internal and external knowledge bases are

up to date with the latest product changes.

What You'll Bring To The Team :

Previous experience in a client service role, understanding the dynamics

and requirements of customer support

• Familiarity with CRM systems and practices.
• Fluent in French and English, with strong communication skills in both

languages. German would be a plus.

• Ability to multi-task, prioritize, and manage time effectively.
• Problem solver : your daily activities consist of solving complex issues.
• Demonstrated client-centered approach, prioritizing customer satisfaction

and delivering timely resolutions

• Excellent interpersonal, written and oral communication skills
• Empathy and a customer-oriented attitude.
• Tenacity, willfulness to solve issues and close tickets in a timely manner.
Il y a 15 jours