Service Director France & Benelux

Who we are. What we do.

We are Bystronic a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.

We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.

In a nutshell

The Service Director is responsible for overseeing all after-sales activities within France & Benelux cluster. This includes traditional customer service operations such as support and customer management, as well as services and repairs.

What drives this department

The Service Department is a trusted partner to our clients worldwide. We put our customers first, aspire to truly understand their priorities, and then apply cutting-edge solutions to meet these needs.

Our Service team of dedicated and passionate professionals wants to create an outstanding customer experience.

What you will be doing

Service leadership :

• Executes all after-sales & service activities across the designated cluster with team and support functions to ensure consistent achievement of targets aligned to strategic goals of the EMEA organization.
• Evaluates the performance of local service team leader resp. local service team against pre-determined and aligned goals and provides feedback.
• Responsibility to ensure customer satisfaction through the continual focus on NPS and the achievement of all global leading and lagging indicator.s
• Directs and optimizes after-sales operations to ensure they are streamlined, cost-effective, and aligned with the cluster’s strategic objectives.

People leadership :

• Leads employees within the area of responsibility in accordance with superior and corporate guidelines, sets appropriate individual objectives aligned with the global and EMEA strategy and targets.
• Develops and leads a highly motivated after-sales service team by setting clear goals, providing regular feedback, and facilitating professional development opportunities.
• Promotes a customer-oriented mindset and ensures team alignment with organizational goals.
• Promotes the Bystronic culture and values. Creates a positive, diverse and inclusive working environment for all team members.

Coordination and Management :

Fosters integration with Cluster Sales Director to ensure a holistic customer experience across the entire customer journey.

Your education & experience

• Bachelor's degree (BA or BS) in Sales, Business, or a related field.
• Minimum of 5-7 years of experience in a business-to-business field service environment, ideally 2+ years of management experience directing multiple field service professionals.
• Applicable product & industry knowledge and affinity with industrial customer solutions, technology and services and knowledge of the specific after-sales & service needs and challenges within this industry.
• Strong skills in building and maintaining effective customer and team relationships.
• English language skills in addition to local language within geography.
• Willingness to travel 60-80% of the time within the specific region plus occasionally outside.
• Proficiency in utilizing a CRM system to analyze and execute on data; familiarity with Salesforce is an asset.

What’s in it for you

• We offer you freedom and trust : The opportunity to take responsibility and shape your work.
• You meet international and interdisciplinary projects and collaboration and a great, committed, high-performing team with mutual feedback.
• We are a fast-growing, international company that is fully committed to innovation, and we cultivate a positive, open corporate culture.
• Actively shape your future : strong focus on personal and professional development and the opportunity to continuously develop yourself (internal and external trainings).

People power our purpose

Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond.

At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success.

Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.

As much as we are in a technology business, human beings drive real change.