Passionate about the world of tech?
What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office.
Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes
What you will do :
- Provide exceptional customer support via chats, and emails
- Build positive and long-lasting relationships with customers
- Meet team KPIs
- Always be up-to-date with cutting-edge technology
- Securely work with customers’ sensitive information
- Apply the latest and greatest customer happiness practices
- Maintain working knowledge of our client’s products and services
- Communicate with developers and other departments of various IT companies
What you need to succeed in this role :
- Native Japanese and English communication skills
- At least 6 months of experience in a customer support role
- Experience with cryptocurrency platforms
- Analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Will be a great plus :
Experience with CRM systems
Benefits and Perks :
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Who are we?
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 7 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills!
Visit our website : www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.
(native Japanese) Customer Support Consultant (fully remotely)
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. Provide exceptional customer support via chats, and emails. Opportunity to work fully remotely. Since 2010, we’ve become an industry leader in premi...
Customer Support Consultant
The Support Consultant at the P2 level is dedicated to providing outstanding customer support for Kyriba, ensuring clients receive a seamless, responsive, and highly effective service experience. Be the first point of contact in dealing with support queries via named contacts at customer sites, incl...
Business Partner It Fonctions Support H/f
Elabore et suit les budgets du Build et traite des impacts sur le RUN avec le Métier et les autres acteurs SI · Construit la roadmap projet/évolution, en assure le suivi et la mise en œuvre dans le respect des couts, qualité et délais. Réalise un reporting des activités traitée, assure le su...
Technicien Support Informatique - Proximité H/F
Missions principales :- Prendre en compte un dossier de déploiement, service ou support. Assurer le fonctionnement de la chaîne logistique en matière de stocks et livraisonsIngénieur / technicien. ...
Technicien support informatique (H/F)
Nous recherchons pour notre client du secteur de l'industrie un technicien support H/F. Nous recherchons pour notre client du secteur de l'industrie un technicien support H/F. Globalement, répondre à leurs demandes concernant l'écosystème informatique du site. Maintien en conditions opérationnelles ...
Technicien support (H/F) (CDI) (Basé à Roissy-en-France)
Poste : Interface avec le service IT européen (basé en Allemagne) auquel votre structure est rattachée, vous assurez l'assistance et support technique informatique auprès des 180 utilisateurs de l'entreprise en France et la gestion du parc informatique en général sous la responsabilité de la Respons...
Technicien Support IT H/F
Compétences métier requises pour ce poste : environnement Microsoft, Citrix, Active Directory, Windows, maîtrise des outils ticketing,Vous souhaitez rejoindre une équipe enthousiaste et investie, dans un environnement en mutation, transmettez votre CV !Votre personnalité, et votre motivation feront ...
Stage Customer Success Manager H/F - Paris - Juillet 2024
Vous gérez les priorités et les plannings afin de répondre au mieux aux attentes des clients ; vous vous assurez de la satisfaction client (mesurée par des KPI’s), vous documentez et créez des tutoriels de formation administrateurs.La mise en œuvre et configuration.Vous identifiez et remontez les op...
Stage Customer Success Manager H/F
Customer Success Manger H/F à Paris (18ème). Dans le cadre de votre mission au sein de l'équipe Success, votre principal objectif sera de garantir la satisfaction des clients fleuristes en leur fournissant un accompagnement personnalisé répondant à leurs besoins spécifiques. ...
Stage Customer Success Manager H/F
Actuellement, nous recherchons pour le compte de l'un de nos clients, une start-up dévouée à accompagner les artisans fleuristes dans la vente de leurs créations authentiques en ligne, son/sa futur(e) stagiaire en tant que Customer Success Manger H/F à Paris (18ème). ...