Customer Service Team Lead
hlpy ,born in 2020 is a tech road assistance insurance start-up founded by a group of visionaries who quickly understood the needs of many global customers.
They developed a digital and modern solution that has revolutionized the sector.
Our dream started in Italy, has expanded into France, and is now taking shape in Spain. This dream is growing continuously, and we are on a mission to expand in other markets soon.
Our business offers a B2B2C model aimed at all automotive sectors (insurance companies, car manufacturers, rental companies, mobility providers, etc.
This model enables their customers to instantly request roadside assistance services and replacement solutions in real-time by using the most advanced digital platform on the market.
As our team starts to take shape globally, our growth ambitions and market demand means we are at the forefront of being major player in the sector.
For this reason, we are actively seeking a highly motivated Team Leader Customer Service to join our global team to improve our processes and continuously ensure we deliver quality services.
Responsibilities :
- Be part of an operational contact structure for managing clients in case of difficulties, such as vehicle breakdowns.
- Oversee the digital support process, intervening where necessary.
- Ensures the success of support via chat or voice channels, and / or by connecting directly with our network of suppliers.
Requirements :
- Total availability for shifts 24h 7 / 7
- Fluent in French
- Good Knowledge of English
- Previous experience in operations and / or customer service
- Ability to manage the planning of Shifts
- Team spirit
Extra information :
This role is shift based and requires occasional night and weekend shifts
Please send you CV in english
Customer Service Team Lead
For this reason, we are actively seeking a highly motivated Team Leader Customer Service to join our global team to improve our processes and continuously ensure we deliver quality services. This model enables their customers to instantly request roadside assistance services and replacement solution...
Customer Service Team Lead
For this reason, we are actively seeking a highly motivated Team Leader Customer Service to join our global team to improve our processes and continuously ensure we deliver quality services. This model enables their customers to instantly request roadside assistance services and replacement solution...
Customer Service Team Lead
For this reason, we are actively seeking a highly motivated Team Leader Customer Service to join our global team to improve our processes and continuously ensure we deliver quality services. This model enables their customers to instantly request roadside assistance services and replacement solution...
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