Infrastructure Support Manager

Main activities / responsibilities :

• Proactive management of general IT services (network, servers, printers, mobile telephony, access control and overall security)
• Providing user support (including identifying back-up solutions) on all IT matters within the company :
• On end users’ hardware life cycle (inventory, deployment, maintenance, renewal)
• End users, dispatcher (backup) through Zendesk as well as level 1 and 2 support
• Participating in projects preparation and delivery for local (French based) events, supporting the IT Projects Manager (hardware setup and deployment, support)
• Develop and maintain IT internal corporate procedures and guidelines
• Ensure that all newcomers receive a proper training to our IT procedures, hardware and systems
• Participating in the decision-making process around the Microsoft 365 products and services around the workstation management, access security and other features to be deployed

Perform regular reporting / status update to Head of IT on assigned tasks and overall IT situation

Position relevant skills :

Technical skills :

• At least 4 years of experience in IT infrastructure and user support, preferably in a similar role (user and hardware support (Dell and HP laptops, Windows 10 and 11, Microsoft 365, CISCO Meraki network, HP servers, CISCO switches and routers)
• Have a strong knowledge about Microsoft 365 standard apps package (Outlook, Word, Excel, PowerPoint, Teams)
• Proficient in using various IT tools and software, such as Active Directory, Exchange, VMware, Cisco, etc
• Have a strong knowledge about end user hardware management in Microsoft 365 (Autopilot, Intune enrollment / management)

Soft Skills

• Self-motivated, organized, and detail-oriented, and willing to learn new skills and technologies
• Excellent troubleshooting and problem-solving skills, and ability to work under pressure and meet deadline
• Ability to create a good atmosphere of work for the team he’ll manage
• Eager to transfer knowledge to the IT team
• Good communication and interpersonal skills, and ability to work effectively with diverse teams
• Pro-active work attitude

Required languages :

English (Spoken) English (Written)

French (Spoken) French (Written)