Senior Consulting Manager

About CXG :

Founded in 2006, our story started with two entrepreneurs. Today, we are proud to be a global business.

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer and employee experience of some of the world’s most iconic premium and luxury brands.

From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 250 professionals worldwide, working together to serve more than 200 luxury clients.

About the role :

We are seeking an accomplished and visionary professional to join our team as a Senior Manager-level Consultant in the luxury industry based in Paris.

The ideal candidate will play a crucial role in driving client success, growing the Consulting & Transformation practice, fostering innovation, and contributing to CXG’s thought leadership.

This is a fantastic opportunity for a talented, passionate, hands-on consultant driven by a desire to make an impact.

Key Responsibilities :

Develop and Maintain Client Relationships :

• Cultivate and nurture partnerships with existing and potential clients at the senior level, primarily focusing on the European market.
• Deepen client relationships and expand CXG’s value proposition beyond existing offerings.
• Embrace an ownership and entrepreneurship mindset by identifying and implementing innovative approaches to enhance client relationships and elevate our value proposition.
• Act as a driving force in leading or supporting proposal development, ensuring they reflect CXG’s expertise and align with client needs.

Leadership and Project Oversight :

• Lead cross-functional teams to ensure seamless collaboration and high-quality project delivery. Integrate insights from various expertise, ensuring a comprehensive approach to problem-solving.
• Oversee the overall quality of project deliverables to exceed client expectations consistently.
• Manage the execution of multiple complex consulting projects, demonstrating a comprehensive understanding of client needs and industry trends.
• Craft and deliver engaging physical and online presentations tailored to C-level executives with compelling storylines and structure.

Mentorship and Capability Building :

• Mentor Consulting & Transformation practice members and other team members throughout CXG.
• Foster the development of their capabilities and cultivate a consultative mindset within our Customer Success team, encouraging proactivity, strategic thinking, and a passion for delivering exceptional results.
• Deliver internal training for knowledge sharing within the team when required.

Thought Leadership :

• Identify and capitalize on opportunities to develop intellectual capital.
• Contribute to CXG’s thought leadership by creating insightful perspectives, reports, and other impactful content.

Requirements

What you will bring :

• Bachelor’s / Master’s Degree in Administration, Business, Management, or a related field.
• 7-10 years of experience leading and delivering complex consulting projects in the luxury retail industry.
• Exceptional leadership and project management skills.
• Demonstrated ability to cultivate and maintain strong client relationships.
• Track record of contributing to thought leadership initiatives.
• Strong mentorship and team development capabilities.
• A proactive and hands-on approach with a can-do attitude, ready to tackle challenges with sleeves rolled up.
• Fluent in French & English (verbal and written).

Are You the Right Fit?

We are looking for someone who is not just experienced but also :

• A luxury enthusiast with strategic thinking capabilities.
• Able to effectively collaborate with cross-functional teams and stakeholders.
• A leader with excellent communication and collaboration skills (for internal and external interactions).

Ready to Make an Impact?

If you are a strategic thinker with a passion for innovation and want to be a key player in shaping the future of our Consulting & Transformation practice, we would love to hear from you!

Apply Now!