Application Support Specialist
Under the responsibility of the Application & Data Support Manager of the IT Department (ISD), you will be responsible for the proper functioning of the Information System.
Purpose Of The Position
- Provide advice and assistance to all users of application systems
- Take charge of requests for application evolution in relation with project managers (evolutionary maintenance)
- Manage the exchange of computer data by ensuring the relationship with users
Main Missions
- Provide level 2, 3 support for the entire application park
- Assist and resolve malfunctions encountered by users on all software solutions
- Follow up escalated incident tickets with suppliers until they are resolved. Perform the application design
- Participate in the deployment of new computer components related to workstations. Perform the application design
- Write software deployment procedures in the context of business projects and application evolutions and carry out the acceptance in accordance with internal procedures
- Monitor and plan the corrections and evolutions of application systems
- Provide training for users of internal solutions
Profile
- Minimum baccalaureate +2 / 3 with extensive experience in user support
- Knowledge of the tools used in medical biology laboratories would be a plus : MCA, EVM, MPL, Hexalis, Kalisil, Clarilab, etc.
- Methodology, Planning, Reporting
- Sense of customer service, sense of contact, sense of teamwork (good interpersonal skills), punctuality, versatility, discretion
- Respect of commitments, management of priorities, organization, autonomy, rigor, ability to listen and communicate
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