Deskside Service Engineer

Join HCLTech France! Global Top Employer 2024

HCLTech is a global technology company, home to 225,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products.

We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion.

To learn how we can supercharge progress for you, visit https : / / www.hcltech.com / geo-presence / france

HCLTech France : +500 HCLTechies. Offices : Paris, Lyon, Toulouse et Blagnac.

We are looking for a Deskside Service Engineer to join our teams working on one of our renowned client's facility based in Dardilly, Auvergne-Rhône-Alpes, France .

Your role and Responsibilities would be-

• Adhering to SLAs
• ITIL Processes awareness and adhering to
• Reporting to the Track Lead / Team Lead
• Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems.
• Troubleshooting technical issues
• Ensuring that the processes are adhered to.
• Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup
• Setup and troubleshooting printer / faxes / copiers / RF guns or phone equipment in offices.
• Tracking work tickets on ITIL based ticketing system like Service Now & Remedy
• Troubleshooting network connectivity issues and diagnosing and solving hardware / software issues.
• Performs repairs on computers, laptops, printers and any other authorized peripheral equipment.
• Improves and maintains customer and employee satisfaction.
• Performing asset inventory activities as needed
• Create documentation for process and procedures.
• Break-fix, troubleshoot and resolve software issues; Reimaging computers / hard drives.
• Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis

Technical Requirements

Required Skills / Qualifications :

• Minimum 5yrs hands on experience as deskside / Onsite support / local IT engineer
• Strong Microsoft Operating System installation (Win 7Win 8.1 / Win10 / MAC OS X) and troubleshooting skills.
• Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipment / Devices Strong knowledge on Mac OS, and building of Mac machines, and pushing applications via Mac servers.
• Strong experience in troubleshooting MS office, O365 (Outlook, Word, Excel, PowerPoint etc)
• Strong desktop support knowledge including hardware, software, and networking concepts.
• Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
• Good knowledge of MAC OS, IPAD and Android devices
• Knowledge in windows Image build process and SCCM deployments.
• Basic understanding of Audio / Video equipment and conference room setup
• User account creation for Active Directory, Exchange Mailboxes, Distribution lists
• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.Escalations
• Troubleshoot and assist end users with mobile device setup, activations and performance issues.
• Handheld Blackberry, Android & IOS support knowledge
• Strong Customer service skills
• Strong written and verbal communication skills

Soft Skills

• Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills
• Good working knowledge of MS OFFICE / O365 (Including MS Project, Visio, Onedrive and One Note) and Sharepoint
• Should have a great customer handling skill.
• Able to handle unforeseen situations.
• High level of acceptance
• Can drive HCL’s value and its methodology.

Interested in a new challenge? Willing to join a multinational company with a world of possibilities? Then you should apply!

Please submit your CV in English. For further information please contact [email protected]

Why Join Us?

At HCLTech, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career.

You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career.

HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them - to find greater stability, purpose, and growth both personally and professionally.

We encourage our people to try things differently, provide them with the freedom to explore, opportunities to grown, and experiment while offering intensive training and on-the-job coaching opportunities.

Our people take pride in their enthusiasm and commitment to go beyond. And we celebrate this collective pride. Below are few of the benefits and perks :

• Excellent benefits.
• Global careers and mobility
• A flexible (remote) working environment with work-life balance.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks Engagement Champion to name a few.
Il y a 14 jours