Office manager Offres d'emploi - Grenoble (38)

About ITS

Info Technology Supply Ltd (ITS) is a well-established software company with a diverse portfolio spanning cloud-based SaaS solutions, on-premise software and professional services. After 38+ years of success, we are transforming our business model, building digital marketing capabilities, launching proprietary SaaS products and growing recurring revenue across our target markets.

The Opportunity

The Channel Sales Partner Manager is an established role within ITS's Print & Copy Channel Business Unit. The Partner Manager will take full ownership of the commercial intelligence for ITS's channel product portfolio in France, driving market understanding, shaping channel strategy, and ensuring seamless alignment across development, sales, and marketing. With a strong focus on the French market, the role plays a critical part in defining the channel partner strategy and uniting all commercial functions behind a clear, coherent direction.

Why Join Us?

1. We are No 1 PaperCut ASC in Europe, with operations in the French region and with an established channel network.

2. Competitive OTE sales role with uncapped commission

3. Comprehensive industry and product training

4. Strong presales and technical services pre and post support teams to back your success

Key Responsibilities

1. Drive channel sales by implementing iTS’s strategic goals and objectives.

2. Act as the primary point of contact for iTS partners and customers.

3. Build and maintain strong, long-term relationships with partners.

4. Focus on sales and presales activities to maximize revenue growth.

Additional Responsibilities

1. Based in France, with regular travel across France.
2. Achieve monthly sales targets by managing and motivating resellers to perform.
3. Recruit, grow, and manage the reseller network through proactive outreach, including cold calling and relationship building.
4. Manage partners/dealers and drive sales for solutions such as PaperCut (MF, NG, Hive, Pocket), Umango, Docslide, and iTS print and copy control hardware.
5. Deliver sales and product training to new resellers and provide periodic refresher sessions for existing partners.
6. Maintain accurate customer and reseller records in our CRM system (webCRM).
7. Distribute promotional materials, letters, and email campaigns regularly.
8. Educate resellers on new features and products as they become available.
9. Maintain dealer price lists and communicate updates promptly.
10. Issue Not-for-Resale licenses and set up trials when required.
11. Invite customers and resellers to conferences, exhibitions, and events.
12. Host monthly webinars to educate and promote iTS solutions and services.
13. Collaborate with the Marketing Department on email campaigns, direct mail, and website content for iTS and Print and Copy Control platforms.
14. Support resellers with tenders and respond to technical/functional queries.
15. Generate quotations and verify pricing accuracy.
16. Demonstrate software to resellers’ end-users when required.
17. Attend monthly sales meetings online and at iTS offices across Europe.
18. Perform general administrative tasks as needed.

Desired Skills & Experience

The key skills essential for this role include:

1. Minimum 2–3 years of proven experience in direct or channel sales, negotiation and achieving targets

2. Strong outbound sales skills, including cold calling and lead generation.

3. Excellent business acumen and a successful track record in sales.

4. Exceptional communication skills in French & English (spoken and written).

5. Experience managing reseller networks is preferred but not essential if you have strong direct sales experience.

6. Background in selling software solutions or technical products is advantageous (full training provided).

7. Knowledge of the print and copy dealer industry is a plus but not mandatory.

8. Ability to work under pressure, adapt to changing priorities, and maintain flexibility.

9. High attention to detail and commitment to delivering outstanding customer service.

10. Positive attitude, willingness to learn, and ambition to grow within a dynamic organization.

11. Self-disciplined with the ability to work independently and collaboratively.

12. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and experience with CRM systems

What Sets You Apart

1. You have a genuine understanding of the French channel landscape and know how to build and nurture partner relationships that drive measurable commercial results
2. You can operate at both a strategic and executional level — defining the channel partner strategy one day and managing partner negotiations and joint business plans the next
3. You are comfortable working in a fast-paced, evolving environment and can translate complex market dynamics into clear priorities and actionable plans
4. You have a proven track record of working cross-functionally across product, sales, and marketing, and can influence and drive outcomes without direct authority
5. You understand what motivates channel partners and always lead with value — positioning ITS's product portfolio in a way that resonates with both partners and end customers
6. You bring a results-driven mindset, combining commercial intelligence with a hands-on approach to ensure targets are met and partner relationships are continuously developed

In return we offer:

1. A career within a stable, established global organization recognized as a leader in its field.

2. Competitive salary based on experience.

3. Uncapped commission structure plus an annual bonus for achieving targets.

4. Company laptop and mobile phone.

5. Business travel reimbursement (per mile and or km).

6. 25 days annual leave.

7. Extensive training and ongoing support.

8. A dynamic, international work environment with a strong team ethos and a family feel.

Company Description

iTS is an independently run company established in 1988 with its headquarters in Harrow, London in the United Kingdom. We have operations throughout Europe and North America with customers across five continents.

Please visit iTS-group.com and printandcopycontrol.com for more details on our company and product portfolio. iTS is both ISO 9001:2015 and ISO/IEC 27001-2013 accredited.

Company Values

• Customer Focused: We strive to ensure that our customers’ needs are met and exceed their expectations, building strong, long-term relationships.
• Flexible & Loyal: We invest time, energy, and resources in nurturing our relationships, aiming for long-term success.
• International Team with a Family Spirit: Our company culture values collaboration, appreciation, and personal development, providing a rewarding environment where everyone can thrive.

iTS is not:

Arrogant: Arrogance makes people believe they always know best. It stops the constant learning that success requires. We see arrogance as the beginning of the end of any organisation.

At ITS, attitude and work ethic are at the heart of everything we do. This is a genuinely rewarding role with the opportunity to make a real commercial impact in the French market, but it demands hard work, dedication, and a smart, proactive approach. We hold ourselves to the highest standards of integrity, professionalism, and loyalty, and we expect nothing less from every member of our team.

Join us and become part of a collaborative team at ITS that values initiative, strategic thinking, and delivering results. If you are passionate about channel partner management, developing market strategies, and working in a fast-paced environment where your contribution directly drives commercial success, we would love to hear from you.