Receptionist

As the Aftersales Receptionist who serves consumers face to face, you should

• Promptly and efficiently receive consumers, accept their cases, give advice, and return devices to consumers;
• Follow the WARM service procedure to provide warm services for consumers;
• Fulfill Huawei's commitment on the service attitude, efficiency, and quality;
• Consolidate consumers' trust in Huawei;

Main Responsibilities :

• 1. Warmly welcome and receive consumers visiting the Huawei Device service center. Build good relationship with customers soon;
• 2. Pay attention to consumers' feelings, provide active services, answer consumers' questions and provide a warm waiting experience;
• 3. Comply with privacy requirements and remind consumers to make data backup and delete data. Protect consumers' privacy;
• 4. Show empathy to consumers, explore their demands, and learn about the product failures. Correctly record the product failures, offer solutions and answer consumers' questions in a timely manner;
• 5. Promptly and properly handle customers' complaints. Maintain the consumer relationship and protect Huawei's brand equity;
• 6. Help consumers learn Huawei Device knowledge and usage;
• 7. Recommend accessories and value-added services according to consumers' demands;
• 8. Return repaired devices and say goodbye to customers in a proper manner;
• 9. Collect and pass on customers' suggestions and opinions promptly to improve service and product quality;

Requirements : Experience :

Experience :

• 1. Must have at least one year's experience in customer service and devotion to the service sector;
• 2. Must be able to act, judge, and handle complaints flexibly according to the actual condition;
• Applicants with the experience of working at local leading service providers or mobile phone after-sales service sector are preferred;

Working Attitude

• Service awareness
• Sympathy
• Patience and carefulness
• Team work
• Friendliness

Language

Fluent in French and English, both written and spoken.

Contract Type : Temporary employment contract (Contrat intérimaire)

Location : 9 Bd des Capucines, 75002 Paris