Partner Success Manager (All Genders)

Dailymotion is more than a video app, it's a visual conversation in motion, based on a unique algorithm designed to broaden users' horizons.

Dailymotion brings nuance to the debates that animate young people and puts listening, discovery, and kindness back at the heart of interactions to help build a better and safer Internet.

Dailymotion is also " Dailymotion PRO ", a video hosting and broadcasting solution for professionals in all sectors; and "Dailymotion Advertising", a powerful, proprietary video advertising platform, offering a high-quality, secure environment for brands.

Our team is made up of 400 people in France, New York, and Singapore, all united by the same ambition : to visibly shake up the global video platform ecosystem.

Job Description

Joining the Dailymotion content team means recruiting and supporting our professional partners, media, and companies looking for quality technical solutions.

Are you passionate about digital media and the world of online video publishing? Do you excel in a fast-paced environment, driving publisher success and satisfaction?

We are looking for a Partner Success Manager to join our dynamic team, focusing on operational excellence and strategic account management to maximize publisher performance and satisfaction on our leading video-sharing platform.

Responsibilities :

• Act as the primary point of contact for digital video publishers, offering strategic guidance and support to enhance their presence and performance on our platform.
• Develop and maintain strong, trusting relationships with publishers, understanding their unique needs and goals to tailor support effectively.
• Provide end-to-end customer service, from onboarding to ongoing account optimization, ensuring publishers are fully engaged and maximizing their revenue potential.
• Analyze performance data to identify trends, opportunities for growth, and areas for improvement, delivering actionable insights to publishers.
• Collaborate with cross-functional teams to streamline implementation and integration processes, ensuring a seamless experience for publishers.
• Educate publishers on platform features, updates, and best practices in the digital video industry to enhance their content strategy and viewership.
• Stay abreast of industry trends and developments, positioning yourself as a trusted advisor to publishers in navigating the digital video landscape.

Qualifications

• Bachelor's degree or equivalent practical experience in digital media, business, or a related field.
• 1+ years of experience in account management, customer success, or a similar role within the digital or SaaS industry, with a strong focus on client satisfaction and account growth.
• Fluent in English; proficiency in French or other languages is a plus.
• Strong understanding of the digital video industry, including content strategies, monetization models, and online advertising.

Preferred Qualifications :

• Excellent interpersonal and communication skills, with the ability to build strong relationships with stakeholders at all levels.
• Results-driven with a keen analytical mindset, capable of interpreting data to drive strategic decisions.
• Proactive and solution-oriented, with a track record of identifying and implementing improvements to customer experience and account performance.
• Familiarity with CRM and analytics tools, such as Salesforce, Tableau, or Looker, is highly beneficial.
• Knowledge of programmatic advertising and publisher monetization strategies is desirable.

Additional Information

At Dailymotion, weempowercandidates totakeaction.If this job sounds like a great opportunity for you, be confident in your skills, we are always happy to meet you!If needed, we can accommodateourrecruitmentprocess foryour special abilities.

Additional Information

• Location : Paris
• Type of contract : Full-time
• Start Date : Upon Availability

Want to learn more about us :

• Dailymotion.com
• Dailymotion Advertising
• New-York office - BuiltIn
• Offices in France - Welcome to the Jungle
• Our articles

For the Paris Office

• Hybrid Work Framework (4 types of remote work : Full office / Flex office (1 / 2 days remote) / Flex remote (1 / 2 days at the office) / Full remote + ability to work 3 month abroad)
• Saving Plan Vivendi
• Paternity leave or Coparental leave extended

Living Employee Culture (Events / Trainings / Partys / All hands / Dailymotion tradition )

• Career development support (training / internal mobility / compensation cycle / 360 quarter feedback review )
• High-end Health Insurance and Personal Services Vouchers (CESU)

Paid Time off RTT and Saving time plan (CET)

• Meal Vouchers Public Transport and Bike refund
• European Economic and Social Committee (sport membership / cinemas vouchers / gift vouchers / discount)
Il y a 27 jours