Global Key Account Manager – Food

Job Description

• Responsible for the development of long-term sustainable business partnerships between SGS Food and our Key international food clients.
• Represent the SGS network in reporting directly to our client’s senior management teams in a professional manner regarding SGS’ performance
• Responsible for the strategic growth and development of key international clients. In conjunction with the International Sales team, develop and ensure successful implementation of a client specific Global Key Account Development Plan, matching the key drivers and needs of the client with SGS
• Act as the primary liaison between SGS and the client’s management team at a Director or VP level in order to lead and ensure the smooth and effective management of existing programs with the global network in accordance with client KPIs.
• Manage the deployment and enhancement of global co-operative agreements within the SGS network, ensuring that all program elements are properly deployed and monitored on an on-going basis.
• Liaise effectively with global technical teams in advance of the deployment of new projects to ensure the optimum execution structure and technical support is agreed and implemented.
• Manage the investigation and resolution / remediation processes for any client concerns or complaints following appropriate escalation procedures as required.
• Identify and mitigate risk relating to poor performance and / or client expectations, with a proactive and constructive approach.

More specifically, you will

• Be responsible for the development of long-term sustainable business partnerships between SGS and our key international food & beverage clients;
• Manage the deployment and ongoing management of international programs falling under global co-operative agreements within the SGS network, ensuring that all program elements are properly deployed and monitored on an on-going basis;
• Liaise effectively with both technical teams and local affiliates, ensuring the optimum execution structure and technical support is agreed and implemented;
• Represent the SGS network in reporting directly to our client's senior management teams in a professional manner regarding SGS' performance;
• Responsible for the strategic growth and development of key international clients;
• Act as the primary liaison between SGS and the client's management team at a Director or VP level in order to lead and ensure the smooth and effective management of existing programs with the global network in accordance with client KPIs;
• Manage the investigation and resolution / remediation processes for any client concerns or complaints following appropriate escalation procedures as required.

Identify and mitigate risk relating to poor performance and / or client expectations, with a proactive and constructive approach.

Note that although international sales experience can be an asset in this position, this is not a sales role.

Qualifications

Profile & Qualifications

• Educated to degree level or equivalent in a Science or Food related subject. We are also open to candidates with a business-related degree;
• A minimum of 5 years' experience in a related project or contract management related role;
• Knowledge of areas such as food chemical, contaminant and microbiological testing;
• Previous experience in a consulting, auditing, regulatory or quality control environment within the food & beverage industry would be desirable;
• Strong leadership skills with the ability to interact with senior management internal and within client base;
• Fluent in English and French (verbal & written)

Core Skills & Competencies

• Ability to represent SGS professionally at client senior management levels
• Analytical mind, lateral thinker and ability to identify a problem and find a solution
• Customer-focused and service oriented
• Strong commercial and business acumen
• Highly effective communicator at all levels with strong inter-personal skills
• Strong organisation and time-management skills
• Excellent attention to detail
• Strong and engaging presentation skills
• Leadership and influencing skills
• Ability to work well under pressure
• Good team player, able to work independently and with others
• Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
• Proficiency in Microsoft Office applications
• Solution oriented approach
Il y a 28 jours