Team Manager (Global Sporting Event) - French/English Speaking

To understand all elements of the assigned hospitality programme, develop and deliver host training, roster and manage the host team for the assigned hospitality programme pre-event and onsite.

• We will have roles starting throughout 2024. These will be contract roles until Aug / Sept 2024.Key Responsibilities : Pre- event planning and implementationCoordination of on-site operations related to host training and host games time operationsCoordination of iLUKA host teamDevelop a clear understanding of the Hospitality programme, daily schedule, team roles, responsibilities &
• expectationsProduce detailed training plan for generic client trainingPlan and attend site trips, client meetings as agreedProduce team and client documentation as requiredPlan and manage on site operationsEstablish effective operational systems for host team movements (linked to other areas of programme)Establish effective communication systems for the iLUKA host team internally and towards the management team on the programmeCoordination of all designated iLUKA host team elements of hospitality programmeEstablish specific training needs for programmeDevelop training / operational manuals to ensure iLUKA host team has thorough knowledge of all proceduresProvide end of programme reports as directed by Programme ManagerDay to day management of iLUKA host teamPrepare familiarisation training with other managers so the team are fully conversant with all aspects of the programme including hotel facilities;

resort facilities; event venues; excursion & activity venues; gala dinner venues etc.Ensure that training covers all aspects of Guest contact, i.

e. Transport, sports venue, leisure training, HotelPrepare an Operations Manual, for the event team so that information is readily available &

easily accessible including essential contact numbers, local area information, local area history, sports venue information, sports venue maps, hotel facilities, excursions and activities, gala dinners, programme activities, transport information , guest points of contact (coach speeches, coach procedures, hotel welcomes and all other points of contact with guests), transport protocol.

Event Schedules and History This is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary.

Skills, Knowledge, Expertise : Fluent in English and FrenchExcellent Communication SkillsExcellent organisational skillsStrong time management skills with ability to meet strict deadlinesAbility to multi-task and meet strict deadlinesFlexible approach to working hours and ability to adapt to a dynamic environmentAble to build rapport at all levelsProactive, positive approach to all tasks and a high degree of reliabilityExcellent IT skills, Word, Excel, PowerPoint, OfficeLeadership skillsAttributes : High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environmentFlexible, enthusiastic, confident, outgoingWilling to roll sleeves up and get involvedPassionate about sport, hospitality and deliveryAble to work in a calm, kind and professional manner in a pressured environmentAbility to prioritise a demanding workload