Assist in managing the customer service function to ensure outstanding customer service levels. Job duties :

• Effectively process Export customer orders using the Customer Service module of MicroVention ERP.
• Maintain customer account records and order history files.
• Assist with managing consignment agreements and tender agreements, if applicable.
• Monitor and verify consignment and boot stock.
• Monitor inventory to fulfill customer orders and backorders.
• Manage customer complaints and RGAs in collaboration with US CS and QA departments.
• Manage product returns in collaboration with European warehouse.
• Provide assistance to customers, sales personnel, distributors and other outside entities regarding product availability, distribution of sales collateral, etc., as applicable.
• Monitor inquiries from customers, sales personnel, distributors (as applicable) and distribute the inquiry to the appropriate person for disposition.
• Provide sales reports to sales personnel upon request.
• Comply with applicable Laws and Regulations, adhere to Quality Management System processes and requirements as well as demonstrate Ethics and Integrity in all matters and at all levels throughout the organization.
• Perform additional duties as assigned.#LI-DNI